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The websdk is meant to be used in mobile websites. While it works in desktop browsers, it's not the main focus nor the recommendation to be used for desktop focused web applications.

Supported browsers

Currently, these are the officially supported mobile browsers and where the websdk is validated. Other browsers (including embedded ones; like facebook's, google ads, or gmail's) which some mobile applications use might results in some blank screens or unknown errors.

  • Chrome for Android
  • Safari for iOS

Webviews in native applications

The websdk will not work if embedded in a mobile webview. There are some limitations to webviews that won't allow the SDK to correctly work.

As an alternative, use one of the native incode SDKs. Another option is to redirect a user to a webapp which uses the websdk, so that it's handled by the phone's browser.